Course Overview

This training will educate participants about ways in which to handle conflict by utilizing verbal de-escalation and conflict resolution techniques. The useful tools identified throughout the training will also assist in preventing situations from occurring in the juvenile justice system. 

  • Duration: 0.5 hour
  • Credit Hours: MCBAP-R (0.0), MCBAP-S (0.0), Mi-CEC (0.0), Nursing (0.0)

Topics Covered

Defining a Crisis and Conflict

In this course, participants will develop a working understanding of the differences between a crisis and a conflict. This course will also provide examples of a crisis and conflict in order to identify the differences and similarities. 

The Three Basic Responses to Conflict

Participants of this course will learn the three basic responses to conflict, flight, flight, or freeze. These three responses will be discussed as basic biological responses to conflict and how different clients may differ in their biological response based on the conflict or crisis they have been exposed to. 

The Methods of Communication

This course will provide information regarding the two main methods of communication, verbal and non-verbal. Participants will learn the importance of both methods of communication and the danger of being unaware of non-verbal communication when in conflict. 

Resolving Conflict

The final sections of this course will provide strategies for resolving conflict within various environments and situations. This course has been designed to provide this information in the framework of workplace conflict or within the behavioral health practice. 

Additional Considerations

Darnell Blackburn is a speaker, trainer, motivator, and coach. He gives training on cultural diversity and positive communication.

Course Objectives

  • Read body language.
  • Maintain control of the situation.
  • De-escalate conflict
  • Problem solve to benefit the parties.
  • Reduce complaints.
  • Decrease liability for your agency.
  • Create a safer environment.

What People Are Saying

I enjoyed the online module. It provided very helpful information and structure on this topic and how to implement it.

- Sam S.