Workplace Essentials (WE) Crisis Prevention
This training will educate participants about ways in which to handle conflict by utilizing verbal de-escalation and conflict resolution techniques. The useful tools identified throughout the training will also assist in preventing situations from occurring in the juvenile justice system.
Defining a Crisis and Conflict
In this course, participants will develop a working understanding of the differences between a crisis and a conflict. This course will also provide examples of a crisis and conflict in order to identify the differences and similarities.
The Three Basic Responses to Conflict
Participants of this course will learn the three basic responses to conflict, flight, flight, or freeze. These three responses will be discussed as basic biological responses to conflict and how different clients may differ in their biological response based on the conflict or crisis they have been exposed to.
The Methods of Communication
This course will provide information regarding the two main methods of communication, verbal and non-verbal. Participants will learn the importance of both methods of communication and the danger of being unaware of non-verbal communication when in conflict.
Resolving Conflict
The final sections of this course will provide strategies for resolving conflict within various environments and situations. This course has been designed to provide this information in the framework of workplace conflict or within the behavioral health practice.
Darnell Blackburn is a speaker, trainer, motivator, and coach. He gives training on cultural diversity and positive communication.
- Read body language.
- Maintain control of the situation.
- De-escalate conflict
- Problem solve to benefit the parties.
- Reduce complaints.
- Decrease liability for your agency.
- Create a safer environment.
Darnell Z. Blackburn
CEO at PRAT LLC
Mr. Darnell Z. Blackburn has been actively involved in law enforcement for over 24 years. He received Bachelor of Arts Degree from Michigan State University in Psychology and worked as a police officer at Michigan State University and for the City of Auburn Hills serving on the road patrol, community policing unit, an undercover narcotics detective and an investigator.
Mr. Blackburn has received a Master's Degree in Business Administration from the University of Phoenix and is the Founder/CEO of PRAT LLC, a consulting and training company that specializes in conflict management, customer service and cultural competence. For the last 12 years he has worked for the Michigan Commission on Law Enforcement Standards setting standards for all law enforcement officers in the State of Michigan.
Course Progress
Course Content
What People Are Saying
My experience with this module was enlightening. I received clarification on some issues I assumed that I knew. I now have a better understanding due to my participation in this course."
